These Terms & Conditions apply to purchases made through The Ref Stop website, www.therefstop.co.uk.
Please read these Terms & Conditions carefully before placing an order. By placing an order through our website, you confirm that you have read and understood these Terms & Conditions.
These Terms & Conditions apply to consumers purchasing products from The Ref Stop Ltd. If you are purchasing on behalf of a business, club, organisation or other commercial entity, different terms may apply.
The website www.therefstop.co.uk is operated by:
The Ref Stop Ltd
Unit 6, Strawberry Meadows Business Park
Berry Way
Chorley
Lancashire
PR7 6FL
United Kingdom
Registered in England and Wales.
Company Registration Number: 13825456
References to “The Ref Stop”, “we”, “us” or “our” in these Terms & Conditions mean The Ref Stop Ltd.
References to “you” or “customer” mean the person placing an order through our website.
Our customer service email address is:
You agree to use our website lawfully and not to misuse, interfere with or attempt to gain unauthorised access to any part of the website or its systems.
We reserve the right to restrict or suspend access to the website where we reasonably believe that the website is being misused, attacked, interfered with or used fraudulently.
We may update, amend or temporarily suspend parts of the website where reasonably necessary for maintenance, security, technical reasons or to improve our services.
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications and other information displayed on our website are accurate and up to date.
However, colours displayed on different screens may vary slightly from the actual product.
Where products are supplied by different brands, sizing, fit, materials and specifications may vary between products. Customers should refer to the relevant product information and size guide before placing an order.
Nothing in these Terms & Conditions affects your statutory rights where a product is not as described, is faulty, is of unsatisfactory quality or is not fit for its intended purpose.
All products are subject to availability.
Where possible, our website will indicate whether products are available for purchase. However, due to the nature of online retail, stock information can occasionally become inaccurate because of technical issues, stock movements, human error or orders being placed at the same time.
If we are unable to fulfil an order because an item is unavailable, we will contact you as soon as reasonably practicable and provide an appropriate refund where payment has already been taken.
All prices displayed on our website are in pounds sterling (£) and include VAT where applicable.
The total price payable by you, including applicable delivery charges, will be displayed before you complete your order.
We aim to ensure that all prices displayed on our website are accurate. However, technical, administrative or human errors may occasionally result in a product being displayed at an incorrect price.
If a product is displayed at an incorrect price due to a genuine error, technical issue or other mistake, we will take reasonable steps to identify and correct the error.
Where the incorrect price is identified before the order has been accepted, we may cancel the order and provide a full refund of any payment already taken.
Where an incorrect price is so obviously incorrect that a reasonable customer would have understood that it was an error, we reserve the right to cancel the order and provide a full refund.
We will not deliberately advertise a product at an incorrect price or use a pricing-error provision to withdraw from a genuine sale simply because we have subsequently decided that the price was too low.
If an order is cancelled because of a pricing error, we will notify the customer as soon as reasonably practicable and refund any payment already made.
Nothing in this section affects your statutory rights.
When you place an order through our website, you are making an offer to purchase the products selected by you at the price shown at the time of ordering.
Before submitting your order, you will have the opportunity to review and correct the details of your order.
You are responsible for ensuring that the information provided when placing your order, including your name, delivery address, email address, product selection, size and quantity, is correct.
Once you submit your order, you will normally receive an email acknowledging that we have received it.
An acknowledgement email confirms that we have received your order. It does not necessarily mean that your order has been accepted.
A contract for the purchase of goods will be formed when we confirm acceptance of your order, or when the goods are dispatched to you, whichever occurs in accordance with our ordering process.
We may carry out reasonable checks before accepting an order, including checks relating to product availability, pricing, payment and suspected fraudulent activity.
If we are unable to accept your order, we will notify you and refund any payment already taken.
Payment must be made using one of the payment methods made available through our website.
Payment is normally taken when an order is placed.
Where payment has been taken but we subsequently cannot accept or fulfil your order, we will arrange an appropriate refund.
We do not store full payment card details on our own systems where payment processing is carried out by a third-party payment provider.
You must only use a payment method that you are authorised to use.
We reserve the right to investigate orders where we reasonably suspect fraud, attempted fraud, misuse of payment methods, abuse of promotions, or other unlawful activity.
Where reasonably necessary, we may delay, refuse or cancel an order while appropriate checks are carried out.
If an order is cancelled for this reason and payment has already been taken, any refund due will be processed appropriately.
We will not use this provision to unfairly discriminate against customers.
We aim to dispatch orders within the timeframe stated on our website or at checkout.
Estimated delivery times are provided as guidance unless a specific delivery date or timeframe has been expressly agreed with you.
Delivery times can occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, industrial action, public events or other unforeseen circumstances.
We will take reasonable steps to assist with delayed or missing deliveries.
Responsibility for the goods remains with The Ref Stop until the goods come into your physical possession, unless you have independently arranged a carrier that was not offered by us.
If your order has not arrived within the expected timeframe, please contact us at info@therefstop.co.uk, quoting your order number.
You are responsible for providing an accurate delivery address when placing your order.
If you provide an incorrect address and the order has already been dispatched, we will make reasonable efforts to assist, but additional delivery or redirection costs may apply where permitted by law.
We cannot accept responsibility for delays caused by incorrect or incomplete delivery information supplied by the customer.
Our Returns & Exchange Policy forms part of these Terms & Conditions.
Our current Returns & Exchange Policy explains your rights and our procedures relating to:
Please refer to our Returns & Exchange Policy for full details.
Nothing in our Returns & Exchange Policy or these Terms & Conditions limits your statutory consumer rights.
We comply with applicable UK consumer protection legislation.
Where you purchase goods from us as a consumer, your legal rights include rights relating to goods being:
Depending on the circumstances, you may have rights to reject goods, request a repair or replacement, receive a price reduction or receive a refund.
For online purchases, you may also have a statutory right to cancel within 14 days of receiving your goods, subject to applicable legal exceptions.
Our Returns & Exchange Policy provides further information about these rights.
Nothing in these Terms & Conditions removes or restricts any legal right that cannot lawfully be removed or restricted.
Some products may be personalised, customised, printed, badged or otherwise made specifically for you.
Where permitted by law, personalised, customised and made-to-order products may be excluded from the statutory change-of-mind cancellation right.
This does not affect your statutory rights where a personalised or customised product is faulty, damaged, incorrectly supplied, not as described or otherwise does not conform to the contract.
Where a product is being personalised or customised based on information supplied by you, you are responsible for checking that the information, spelling, names, numbers, sizes and other details supplied to us are correct.
Where a product includes a D.I.Y. badge or similar item intended to be applied by the customer, the customer is responsible for applying it carefully and following any instructions provided.
We cannot accept responsibility for damage caused to a garment by incorrect application or misuse of a D.I.Y. badge.
This does not affect your statutory rights where the badge or product itself is faulty or does not conform to the contract.
Sale, discounted and promotional products have the same statutory consumer rights as full-price products.
A reduction in price does not remove your legal rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.
Where a specific fault or defect has been clearly brought to your attention before purchase and the product has been reduced because of that specific fault, you cannot normally claim that same disclosed fault as a defect.
Promotional offers may be subject to specific conditions stated at the time of the promotion.
We reserve the right to correct genuine errors in promotional offers and pricing where reasonably necessary.
Where we offer promotional codes, discount codes or special offers, any applicable terms will be displayed alongside the promotion.
Unless expressly stated otherwise:
We reserve the right to withdraw or correct a promotion where there has been a genuine technical or administrative error, subject to your statutory rights.
Gift cards may be subject to specific terms displayed at the time of purchase.
Unless otherwise stated, gift cards cannot be exchanged for cash.
Gift cards are non-refundable once purchased except where required by law.
Lost or stolen gift cards should be reported to us as soon as possible. We may not be able to replace gift cards where we cannot verify the purchase or where the gift card has already been redeemed.
All content on our website, including but not limited to text, photographs, graphics, logos, branding, product images, designs and other materials, belongs to The Ref Stop Ltd or our relevant licensors unless otherwise stated.
You may access and use the website for your own personal and non-commercial purposes.
You must not reproduce, copy, distribute, modify, sell or commercially exploit website content without our prior written permission, except where permitted by law.
We aim to keep our website available and accurate, but we cannot guarantee that it will always be available, error-free or free from technical problems.
Information may occasionally be affected by technical errors, system failures, third-party services or other circumstances outside our reasonable control.
Where we identify a significant error affecting an order, product, price or promotion, we will take reasonable steps to correct the error and communicate with affected customers where appropriate.
Our website may use third-party providers for services such as payment processing, website hosting, delivery, analytics and other functions.
Where a third-party service is used to process part of your transaction, that provider may have its own terms and privacy policies.
We remain responsible for our obligations to you under your contract with The Ref Stop.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms & Conditions excludes or limits liability for:
Subject to the above, we will only be responsible for losses that are reasonably foreseeable and arise directly from our breach of our contract with you.
We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in this section affects your statutory consumer rights.
We will not be responsible for failure or delay in performing our obligations where the failure or delay is caused by circumstances outside our reasonable control.
Examples may include:
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
We want to resolve any concerns as quickly and fairly as possible.
If you have a complaint about an order, product or our service, please contact:
Please include your order number and details of the issue so that we can investigate it.
We aim to respond to complaints within a reasonable timeframe.
Nothing in our complaints process prevents you from exercising any statutory rights or pursuing any other lawful remedy.
We collect and process personal information in accordance with our Privacy Policy.
By placing an order, you acknowledge that we need to process certain information, such as your name, contact details, delivery address and payment information, to process and fulfil your order.
Please refer to our Privacy Policy for further information about how we collect, use and protect personal information.
We may update these Terms & Conditions from time to time, for example to reflect changes to our business, website or legal requirements.
The Terms & Conditions that apply to your order will generally be the version that was available and applicable when you placed your order.
Changes made after you have placed an order will not retrospectively change the terms of an existing contract unless required by law or agreed with you.
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified only to the extent necessary.
The remaining provisions will continue to apply.
If we do not immediately enforce a provision of these Terms & Conditions, this does not mean that we have waived our right to enforce it in the future.
These Terms & Conditions and any contract between you and The Ref Stop are governed by the law of England and Wales, unless applicable consumer law requires otherwise.
If you are a consumer living in another part of the United Kingdom, you may also have mandatory legal rights under the laws applicable to your location which cannot be excluded by these Terms & Conditions.
Nothing in these Terms & Conditions is intended to exclude, restrict or limit your statutory rights as a consumer.
Where there is a conflict between these Terms & Conditions and a mandatory consumer protection law, the applicable law will take precedence.
